Terms and Conditions

The Axis range of products is FCC certified and is fully compatible for all types of lenses

The Hocus Focus is designed for Broadcast, SLR and DSLR lenses only.  It is not designed or intended for use with PL mount Cinema lenses such as Arri Ultra Primes or Red Pro Primes. Use of the Hocus Focus with such lenses may void your warranty.

The Hocus Focus is not currently FCC tested or certified for use in America. It is the users responsibility to ensure the device is used and imported in accordance with local and national laws.  Hocus Products will not be liable for any costs incurred as a result of non-compliance.

 

Policies, Terms and Conditions:

The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "Hocus Products" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions and any contracts entered into are legally binding under UK law.

Warranty and Returns

Hocus Focus: Warranty period - 12 months from date of purchase

Axis: Warranty period - 36 months from date of purchase

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship during the warranty period.  Cost of return to base or our nominated repair agent to be borne by the customer.  We will cover return to customer costs. Fulfilment mistakes that we make resulting in the shipment of incorrect product to you will be accepted for return 30 days from the date of purchase. A 10 per cent restocking charge may be made on items returned because they are unwanted.

We do not accept claims for consequential loss during the period that any of our products are being repaired or replaced.  This means, for example, that we will not pay for the hire of replacement equipment.

We do not accept any claim for connected equipment (camera, non-Hocus motor etc) deemed to have been damaged by a Hocus Products product.

Cooling Off Period

You have the right to cancel your order within 7 working days of your receipt of the goods. You must provide a written notification of cancellation by e-mail and you are requested to return the goods in their original and unopened condition, within 7 working days of cancellation, using appropriate and fully insured carriage or carrier. You are responsible for the cost of returning the goods, or should you fail to return the goods as requested, you will be responsible for all costs incurred in the recovery of the goods by Hocus Products. Refunds will be made within 30 days of date of your written notification of cancellation. Any complaints, or notifications of defective products, must be made in writing by e-mail. We will be glad to look into all reports.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Hocus Products reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Payment

We accept Credit / Debit cards or payment by bank transfer. There are no extra fees for this service.

Shipping Policy

Shipping Time -- Most orders received before 4:00 PM will ship the next business day, provided the product ordered is in stock.  We cannot guarantee when an order will arrive but all orders with a value of more than £30 are tracked. Consider any shipping or transit time offered to you by Hocus Products or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. All orders placed from the UK will be charged a varied delivery charge which is calculated on weight which will be taken off credit or debit card.  We cannot be responsible for non delivery of any item unless notified within four days of the despatch date.


Out of Stock Products

We will ship your product as it becomes available. Usually, products ship the next business day if ordered by 4:00 PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out of stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out of stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Hocus Products shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Hocus Products shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Hocus Products shall immediately issue a credit to your credit card account in the amount of the incorrect price

Copyright and Trademark Notice

This site is owned and operated by Hocus Products. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Hocus Products, Copyright © [2009], ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Hocus Products prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Hocus Products signs them or not. Hocus Products reserves the right to make changes to this site and these Conditions at any time.